Our INTELLIGENT logistics mindset helps us think about and manage your business differently than other 3PLs. This means managing flow, anticipating challenges and uncovering opportunities to improve efficiency, boost productivity and enhance customer satisfaction. In short it means working as your partner to
Transform and evolve with your business.
We speak our operational language, DOS -- Drazo Operating System which is our unique and proprietary approach developed and honed for over 10 years of global logistics experience. DOS provides a consistent customer experience and structure for operational success, while having the flexibility to align directly to customers' individual goals and expectations.
A culture of continuous improvement
DOS aligns with your operations and ISO 9001 requirements and brings immediate control to every aspect of your business. It establishes globally standardized processes as the foundation for every drazo facility and employee, ensuring uniform solutions that deliver repeatable and scalable results. This enables us to focus on continuous improvement for industry - leading service levels. Put simply, you can visit any drazo facility and see our consistent global standards at work.
An Integrated Approach
DOS integrates all elements of the work we do in facilities we operate to deliver predictable results and strong outcomes. This means our people, leaders, physical layout and operations of the facility are working cohesively to drive your business forward.
Focus on KPIs
Metrics and performance are the backbone of DOS. We standardize KPIs at all our facilities focusing on people, quality, velocity and cost [PQVC] using our unique dashboards and proprietary enterprise reporting system [PERS] to provide customized reporting and data access in real-time. We also develop and use KPIs that are tailored to the specific needs and requests of our clients.
Measuring and monitoring performance
Drazo goes beyond traditional metrics reporting to monitor more than 4-dozen metrics in all our warehouses everyday. We consistently measure everything we do using metrics grounded in our OEM heritage and years of collaborative benchmarking with customers from diverse industries to drive continuous improvement for your business.
The DOS advantage: Lean 6 sigma-plus
DOS is a lean 6 sigma quality management system, meaning we systematically remove wastage through cooperative efforts and continuous training while most lean systems focus n the traditional 7 wastes alone while DOS goes one step further. The 8th waste - unused creative / capability, engages employees at all levels in the organization for true commitment
